How online reviews can boost your brand’s awareness
Online reviews and ratings on social media, business directories and search engines can have a significant impact on your brand’s reputation and online presence.
The importance of online reviews
Most consumers will only interact with brands that have positive online reviews. Even if a consumer is not actively looking for reviews, once they notice that a business has a high rating, they are more likely to look for further information about the product or service.
Another benefit of online reviews is that they will help boost your SEO efforts as reviews will assist in the increase of website visibility and traffic.
Be sure to do your research and find the best review site that is suited for your business. Consider sites such as Google My Business, Facebook Reviews, and local directories such as the Yellow Pages. For product reviews you may want to look at sites such as Product Reviews, Choice and TrustPilot.
Ensure that all your reviews are authentic, do not buy or post fake reviews about your own business, it is not sustainable, and you can easily get caught out which will harm your brand’s reputation.
Use online reviews to engage with your consumer
Reviews are a wonderful opportunity for you to engage with your consumers and ensure positive user experience. Make sure that you encourage reviews by prompting customers to leave feedback after they have made a purchase and include links to make it easier for them to access.
When receiving a review, whether it is positive or negative, ensure that you engage with your consumer and thank them. Make sure that you embrace your negative feedback and look at it as a chance to make positive changes to your business by understanding what your consumers want.
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